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Tuesday, April 13, 2010

Microsoft signs outsourcing pact with Indian giant Infosys

Microsoft today said it has signed a deal with Indian outsourcer Infosys Technologies Ltd. to manage key parts of worldwide internal IT operations, and hopefully cut IT costs.

The agreement calls for Infosys to take over responsibility for managing Microsoft's IT help desk and desk-side services operations, as well as servicing the company's applications, devices and databases in more than 100 countries.

Although such agreements often lead to layoffs and/or the transfer of employees to the outsourcer, Microsoft said that "this new contract will not impact internal resources."

The value of the contract wasn't disclosed though Bendor-Samuel projected its worth at more than $100 million.

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